24/7 Customer Support in Shared Web Hosting
Our Linux shared web hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our solutions well before you make an order or you are a current client and you have any question or a problem, you can contact us any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of phone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex matters or any matters that need longer time to research and resolve. Unlike many other web hosting service providers, our trouble tickets feature a warranted max response time of just 1 hour, therefore regardless of what your problem is, it will be resolved timely and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get timely help, especially when your web site is not working effectively for whatever reason. All of our Linux semi-dedicated hosting come with 24/7 customer and technical support, which means that in case anything comes up, you'll be able to use various methods to get in touch with us - phone line with a couple of local numbers around the world, live chat, emails and tickets. The first two choices are for billing, pre-sales and general matters, so if you don't have an account yet, for example, you'll be able to receive additional info about our services, or we will assist you with less complicated technical matters. The next two options are for solely tech troubles or everything that's more time-consuming because it is more convenient to follow the conversation between you and our tech support team. The guaranteed max reply time for them is just 1 hour, the typical one - 15-20 min, so you will not have to wait for a whole day so as to receive assistance like you may need to do when using the services of various other providers.
24/7 Customer Support in Dedicated Servers Hosting
When you buy a dedicated server from our company, you are able to contact us anytime using a number of channels and the maximum time that you'll have to wait for an answer is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 no matter if it is a holiday or a weekend and we will help you with anything relevant to the apps which are pre-installed on your server. To contact us about a technical matter, you are able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of common questions or you'd like to find out about our services before you order, you can also employ our live chat or you can call one of the local numbers that we have in different countries worldwide. If you'd like to receive support for third-party software that you are unable to deploy or manage effectively, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.