There are a number of ways in which you can contact the hosting company whose services you are using, but the one that you will invariably find no matter which company you pick is a ticketing system. It is the least complicated method of communication for different reasons. In the event that no customer support staff member is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably be received. Furthermore, you can copy/paste extensive bits of info without the need to worry about spelling errors, and if a specific issue requires more time to be sorted out or a number of replies need to be exchanged, all the info will be in one and the same location, so each party can always follow the steps taken by the other one. The downside of using tickets to get in touch with your hosting provider is that they’re often separate from the hosting platform, so if you need to supply info or to follow guidelines, you’ll need to use no less than two separate systems and this number could rise in case you’d like to administer several domains. Plus, many web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a response.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting feature an integrated ticketing system, which is an indivisible part of our custom Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything connected with the web hosting service itself in the same location – payments, web files, e-mails, support tickets, etc., eliminating the necessity to sign in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with a few clicks without having to leave your Control Panel. During the process, you can select a category and our system will present you with a variety of articles, which will supply you with additional info and which may help you solve any given problem even before you actually post a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one objective in mind – that you should be able to manage everything connected to your semi-dedicated account in one single location and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got a query or face an issue, you can contact our customer service team members straight away without having to sign into a completely different admin console. You can search through your web files or check a variety of settings in your account while you open a new ticket or read the reply to an old one. In case you have a plethora of tickets and you’d like to find a specific one, you can make use of the intelligent search functionality, which is available in the Help section. We guarantee that you will get an answer in less than 60 minutes regardless of the essence of your inquiry or problem.