Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • In the Hosting Control Panel you will find an exhaustive Help section featuring lots of articles and regularly asked questions. They are compiled by our support team of expert techs. Simply fill in your question and our intelligent system will show you the most suitable answer.

  • Top quality support service
  • Tutorial Video Clips

  • For all of you who prefer to find out how to handle a typically experienced issue by watching an educational video, we’ve added a selection of video tutorials to our Hosting Control Panel. All the how–to video clips are brief and easy to grasp. They offer you visual demonstrations of different web site management operations.

  • Intuitive help center
  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock customer support service and include a one–hour response time guarantee. Our expert tech support engineers will be available to you 7 days a week and will rectify any problem that you may encounter within maximum one hour after the client support ticket submission. Normally, a reply will be given to you in less than twenty minutes.